Isle of Dogs Carpet Cleaners Service Terms and Conditions
These Terms and Conditions govern the provision of carpet and upholstery cleaning and any associated services provided by Isle of Dogs Carpet Cleaners to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, company or organisation that books or receives services from Isle of Dogs Carpet Cleaners.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, odour treatment, and any related or ancillary services provided by Isle of Dogs Carpet Cleaners.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative of Isle of Dogs Carpet Cleaners who carries out the Services.
Agreement means the contract between the Customer and Isle of Dogs Carpet Cleaners formed in accordance with these Terms and Conditions.
2. Scope of Services
Isle of Dogs Carpet Cleaners provides professional cleaning services to domestic and commercial premises within its designated service area. The exact scope of the Services for each booking will be confirmed at the time of booking, based on the information provided by the Customer.
Services may include, but are not limited to, hot water extraction, low moisture cleaning, spot and stain treatment, deodorising, sanitising and related tasks that are reasonably required to complete the agreed job.
Any additional work requested by the Customer on the day of service that was not included in the original booking is subject to the Technician's availability, safety considerations and additional charges, which must be agreed before such work is carried out.
3. Booking Process
Bookings may be made by the Customer through the channels made available by Isle of Dogs Carpet Cleaners from time to time. The Customer must provide accurate and complete information regarding the Premises, the items to be cleaned, access arrangements, parking availability and any known issues such as heavy staining, delicate fibres or previous damage.
A booking is considered an offer by the Customer to purchase Services in accordance with these Terms and Conditions. The Agreement is formed when Isle of Dogs Carpet Cleaners confirms acceptance of the booking, which may be done verbally or in writing, including via text-based or online confirmation.
Isle of Dogs Carpet Cleaners reserves the right to refuse any booking at its absolute discretion, including where the Premises are unsafe, access is impractical, or the requested Services are outside the usual scope of work.
The Customer must ensure that an adult is present at the Premises at the agreed start time to provide access and confirm the work to be undertaken, unless otherwise agreed in advance.
4. Pricing and Quotations
Prices may be provided as fixed quotations or estimates based on the Customer's description of the Premises and the items to be cleaned. All prices are stated in pounds sterling.
Where a price is given as an estimate, the final charge may vary to reflect the actual size, condition and accessibility of the areas or items to be cleaned. Any change to the price will be discussed with the Customer before work begins or as soon as reasonably practicable.
Isle of Dogs Carpet Cleaners reserves the right to amend prices where the information supplied by the Customer at the time of booking is incorrect or incomplete, including understating the size or number of items, excessive soiling, the presence of pet contamination, or other conditions that significantly increase the time, materials or equipment required.
Promotional prices or discounts may be subject to specific eligibility criteria and may be withdrawn or amended at any time. Only one promotional offer may be used per booking, unless expressly stated otherwise.
5. Payments and Invoicing
Unless agreed otherwise in writing, payment is due immediately on completion of the Services at the Premises. Isle of Dogs Carpet Cleaners may accept various payment methods as made available from time to time. The Customer is responsible for ensuring that cleared funds are made available.
For commercial Customers or where account facilities are agreed in advance, payment terms will be specified on the invoice. If no such terms are specified, payment is due within 14 calendar days of the invoice date.
Isle of Dogs Carpet Cleaners reserves the right to charge interest on overdue sums at the statutory rate permitted under UK law, accruing daily from the due date until the date of actual payment, whether before or after judgment.
Where payment is not made in accordance with these Terms and Conditions, Isle of Dogs Carpet Cleaners may suspend or withhold further Services until the outstanding amount is paid in full and may take reasonable steps to recover any unpaid sums, including legal action where appropriate.
6. Customer Responsibilities
The Customer must ensure that the Premises are safe, accessible and suitable for the performance of the Services. This includes providing clear access to the areas to be cleaned, adequate lighting and a supply of electricity and water where required.
The Customer is responsible for moving fragile, valuable or easily damaged items, including ornaments, electronics, small furniture and personal belongings, from the areas to be cleaned prior to the arrival of the Technician, unless otherwise agreed.
Large items of furniture will be moved only where it is safe and practical to do so. Isle of Dogs Carpet Cleaners does not accept responsibility for incomplete cleaning of areas that are inaccessible due to heavy or fixed furniture, unless removal has been specifically requested and agreed.
The Customer must inform the Technician of any known defects, damage or particular risks in relation to carpets, rugs, upholstery or flooring, such as loose seams, weak backing, colour instability, previous stain treatments, or wear that may affect cleaning results.
7. Cancellations, Rescheduling and Access
The Customer may cancel or reschedule a booking by providing reasonable notice before the scheduled appointment time. Isle of Dogs Carpet Cleaners may apply a cancellation charge where a booking is cancelled or rescheduled at short notice, particularly where it is not possible to reallocate the time slot.
Where the Technician attends the Premises at the agreed time but is unable to gain access, or where the Customer is not present and prior access arrangements have not been made, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.
Isle of Dogs Carpet Cleaners reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to illness, equipment failure, traffic disruption, adverse weather or safety concerns. In such cases, the Customer will be offered the next available appointment and no cancellation fee will apply.
8. Service Standards and Limitations
Isle of Dogs Carpet Cleaners aims to provide Services with reasonable skill and care, using methods and products appropriate for the items and materials being treated. However, due to the nature of textile cleaning, no guarantee can be given that all stains, odours or marks will be completely removed.
Results depend on several factors, including the age and type of fibres, previous spills, previous cleaning or stain treatments, the length of time a stain has been present, and general wear. Some stains may be permanent and may not respond to cleaning, and some odours, especially where contamination has penetrated backing or underlay, may not be fully eradicated.
Shrinkage, colour loss or texture change can occasionally occur, particularly where items are already damaged, worn or unstable. The Technician will exercise reasonable care and will discuss any identified risks with the Customer where possible, but Isle of Dogs Carpet Cleaners is not liable for pre-existing damage or latent defects.
9. Liability and Insurance
Isle of Dogs Carpet Cleaners maintains appropriate public liability insurance in respect of its Services. Details of cover are available on request.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable UK law.
Subject to the preceding paragraph, Isle of Dogs Carpet Cleaners shall not be liable for any indirect, consequential or economic losses, including loss of profit, loss of business, loss of opportunity or loss of data, whether arising in contract, tort or otherwise.
Where Isle of Dogs Carpet Cleaners is found liable for damage to property caused by its negligence, such liability will, so far as permitted by law, be limited to the reasonable cost of repair or replacement of the damaged item, taking into account fair wear and tear and depreciation.
The Customer must report any alleged damage or issue arising from the Services as soon as reasonably practicable and, in any event, within 48 hours of completion of the work, to allow inspection and, where appropriate, remedial action. Failure to report within this period may affect the ability to investigate and resolve the matter.
10. Health, Safety and Access
The Technician will comply with reasonable health and safety practices while on the Premises. The Customer must inform the Technician of any hazards, including loose flooring, exposed wiring, low ceilings, restricted access, or the presence of aggressive animals.
Pets and children should be kept away from the areas where work is being carried out and from any equipment or products used, until the Technician confirms it is safe for them to return.
Where parking permits, restrictions or charges apply near the Premises, the Customer is responsible for arranging suitable parking or reimbursing any reasonable parking costs incurred in attending the booking.
11. Cleaning Products, Equipment and Waste Regulations
Isle of Dogs Carpet Cleaners uses professional cleaning solutions and equipment selected for effectiveness and safety when used as directed. Product information, including safety data where applicable, is available on request.
The Technician will use products considered appropriate to the items to be cleaned and the type of soiling present. If the Customer has any allergies, sensitivities or specific product requirements, these must be raised at the time of booking and confirmed with the Technician before work begins.
All waste generated during the provision of the Services, including waste water, soiling and used consumables, will be handled in accordance with applicable UK waste management and environmental regulations.
Where waste can lawfully and safely be discharged via the Customer's facilities, such as sinks or drains, this will be done in a manner consistent with manufacturer guidance and legal requirements. Where special handling or off-site disposal is required, Isle of Dogs Carpet Cleaners will manage such waste in compliance with the relevant regulations.
12. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Technician at the Premises where possible, so that immediate steps can be taken to address the concern.
If a problem cannot be resolved on site, the Customer should notify Isle of Dogs Carpet Cleaners as soon as reasonably practicable, providing details of the issue and, where applicable, photographs. The company will investigate and may arrange a revisit or other remedial action where appropriate.
Both parties will act in good faith to resolve any disputes arising under these Terms and Conditions. This does not affect the Customer's statutory rights under UK consumer law.
13. Data Protection and Privacy
Isle of Dogs Carpet Cleaners collects and processes personal data necessary to accept and manage bookings, provide Services and handle payments, in accordance with applicable UK data protection legislation.
Customer information will be used only for legitimate business purposes, such as appointment scheduling, service delivery, invoicing and aftercare, and will not be sold to third parties. Limited sharing may occur with service providers involved in payment processing, administration or legal and regulatory compliance.
14. Amendments to Terms and Conditions
Isle of Dogs Carpet Cleaners may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, business practices or service offerings. The latest version will apply to all new bookings made after the date of publication of the revised terms.
Continued use of the Services following any changes to these Terms and Conditions shall constitute acceptance of the updated terms.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, whether of a contractual or non-contractual nature.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
No failure or delay by Isle of Dogs Carpet Cleaners in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Agreement is between Isle of Dogs Carpet Cleaners and the Customer. No other person shall have any rights to enforce any of its terms.
These Terms and Conditions, together with any written booking confirmation or invoice, constitute the entire agreement between the parties in relation to the Services and supersede any prior representations, communications or understandings, whether written or oral.
